Am I Being Underpaid Under the Airline Ground Staff Award?
Rates effective 1 July 2025 · MA000061
If you work under the Airline Ground Staff Award and have never checked your pay against the award, there is a real chance you are being underpaid. Underpayment is not always obvious — it often hides in missing penalty rates, incorrect classification levels, or allowances that never appear on your payslip.
The Fair Work Ombudsman recovered $358 million for more than 249,000 underpaid workers in 2024–25. In investigated food and hospitality businesses, 86% were found in breach — most commonly for failing to pay penalty rates. (FWO Annual Report 2024–25)
Common roles covered: Check-in agents, ramp handlers, load controllers, airline customer service. If any of those sound like your job — keep reading.
What underpayment looks like
Scenario: Casual employee, Level 1. Works 4 shifts per week including one Sunday. Paid a flat rate of $31.80 for every shift.
The problem: Sunday casual rate should be $63.60/hr — not the ordinary casual rate. On a 6-hour Sunday shift alone, that is $190.80 underpaid per week, or $9,158.40 over a year.
And that is just one shift type. Add in missed public holiday rates, allowances, and potential overtime — and it compounds fast.
The most common signs you're being underpaid
1. Your pay looks the same regardless of the day
If your Sunday rate, Saturday rate, and Tuesday rate are identical on your payslip, penalty rates almost certainly have not been applied. Under the Airline Ground Staff Award, weekend and public holiday rates are significantly higher than ordinary weekday rates. The Level 1 ordinary casual rate is $31.80/hr — but the Sunday casual rate is $63.60/hr.
2. You regularly work more than 38 hours but never see overtime
Overtime triggers after 38 ordinary hours per week (or after the daily threshold set by the award). If you consistently work past these limits and your payslip looks the same every week, overtime is not being calculated. See Airline Ground Staff Award overtime rates.
3. Your classification level has never been reviewed
Your classification determines your minimum rate. If your duties have expanded since you started but your level has not changed, you may be classified — and paid — below where you should be. The difference between Level 1 ($25.44/hr) and Level 2 ($26.27/hr) is $0.83/hr — that is over $1,513.92/year for a full-time worker.
4. No allowances appear on your payslip
Meal allowances, uniform allowances, tool allowances, and other entitlements should appear as separate lines on your payslip. If you never see them, they are almost certainly not being paid. See Airline Ground Staff Award allowances.
Common underpayment patterns
- Flat hourly rate regardless of weekends or public holidays
- Classified at the wrong level for the duties actually performed
- Casual loading treated as covering weekend penalty rates (it does not)
- Overtime simply never paid despite regularly exceeding 38 hours
- Allowances never mentioned, never paid
These issues rarely happen in isolation — and even one can result in hundreds or thousands in underpayments per year.
What to do if you find a shortfall
- Calculate the exact amount using the tool below — a specific number makes everything easier
- Raise it with your employer — many underpayments are genuine errors that get corrected quickly
- If unresolved, contact the Fair Work Ombudsman on 13 13 94 — they can recover unpaid wages going back 6 years at no cost to you
See the full guide to reporting underpayment.
Not sure if your Airline Ground Staff Award pay is right?
Enter your shifts and find out in 2 minutes. Free, instant, based on official Fair Work rates.
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Frequently asked questions
How do I know if the Airline Ground Staff Award covers me?
The Airline Ground Staff Award covers employees working in the industry described by the award. If you're unsure, use the Fair Work Award Finder at fairwork.gov.au or call 13 13 94. Your employer should be able to tell you which award applies to your role.
Could my employer be underpaying me by mistake?
Often yes. Payroll errors, outdated systems, and genuine misunderstanding of the award account for a large proportion of underpayments. Raising it doesn't imply accusation — it's a straightforward correction in most cases.
What if my employer gets angry when I raise it?
You are legally protected from adverse action — dismissal, demotion, reduction in hours — for exercising your workplace rights. If your employer retaliates, that's a separate and serious legal breach.
How far back can I recover underpayments?
The Fair Work Ombudsman can recover unpaid wages going back up to 6 years. Even small shortfalls — $2–3/hr — add up to thousands over that period.
Not sure if you're being paid correctly? Check your pay now — it takes 2 minutes and you'll know for certain.
Not sure if your Airline Ground Staff Award pay is right?
Enter your shifts and find out in 2 minutes. Free, instant, based on official Fair Work rates.
Check my pay nowNo sign-up required
Rates sourced from the Fair Work Commission pay guide for the Airline Ground Staff Award (MA000061), effective 1 July 2025. General information only — not legal advice. Verify at fairwork.gov.au.