Call Centres Award Classification Levels 2025–26
Rates effective 7 October 2025 · MA000023
Your classification level under the Call Centres Award determines your minimum pay rate. Being classified one level too low can cost you $2–4 per hour — more than $3,000 per year for a full-time worker.
Classification levels
Clerical
Base rate: $25.85/hr · Casual: $32.31/hr
Base rate: $26.70/hr · Casual: $33.38/hr
Base rate: $28.12/hr · Casual: $35.15/hr
Base rate: $30.68/hr · Casual: $38.35/hr
Base rate: $32.90/hr · Casual: $41.13/hr
Customer Contact
Base rate: $25.85/hr · Casual: $32.31/hr
Base rate: $26.70/hr · Casual: $33.38/hr
Base rate: $28.12/hr · Casual: $35.15/hr
Base rate: $29.91/hr · Casual: $37.39/hr
Base rate: $30.68/hr · Casual: $38.35/hr
Base rate: $32.90/hr · Casual: $41.13/hr
Technical
Base rate: $35.55/hr · Casual: $44.44/hr
See also: Pay rates by classification | Am I being underpaid?
Source: Classification levels are defined in the Call Centres Award (MA000023), published by the Fair Work Commission.
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