Call Centres Award Pay Rates 2025–26
Rates effective 7 October 2025 · MA000023
Current hourly pay rates under the Call Centres Award, effective from 7 October 2025. Casual rates include the 25% casual loading.
Clerical
| Classification | FT/PT Hourly | Casual Hourly |
|---|---|---|
| Clerical Level 1 | $25.85/hr | $32.31/hr |
| Clerical Level 2 | $26.70/hr | $33.38/hr |
| Clerical Level 3 | $28.12/hr | $35.15/hr |
| Clerical Level 4 | $30.68/hr | $38.35/hr |
| Clerical Level 5 | $32.90/hr | $41.13/hr |
Customer Contact
| Classification | FT/PT Hourly | Casual Hourly |
|---|---|---|
| Customer Contact Level 1 (Trainee) | $25.85/hr | $32.31/hr |
| Customer Contact Level 2 | $26.70/hr | $33.38/hr |
| Customer Contact Level 3 | $28.12/hr | $35.15/hr |
| Customer Contact Level 4 (Principal Specialist) | $29.91/hr | $37.39/hr |
| Customer Contact Level 5 (Team Leader) | $30.68/hr | $38.35/hr |
| Customer Contact Level 6 (Principal Leader) | $32.90/hr | $41.13/hr |
Technical
| Classification | FT/PT Hourly | Casual Hourly |
|---|---|---|
| Technical Associate | $35.55/hr | $44.44/hr |
Rates sourced from the Fair Work Commission pay guide for MA000023, effective 7 October 2025.
See also: Penalty rates | Casual employees | Classifications
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